Politique d’expédition

Shipping Policy

Effective Date: June 6, 2026

AFRO ASIA® International Foods LLC

At AFRO ASIA International Foods®, we are committed to delivering authentic African and Asian groceries safely and efficiently across the United States.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons, processing times may be slightly longer.

Shipping Areas

We currently ship throughout the continental United States (48 states).

At this time, shipping to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • International destinations

may require additional shipping charges or special arrangements.

Please contact us for international shipping inquiries.

Delivery Time

Estimated delivery times:

Dry Goods

  • Standard Shipping: 2–7 business days

Frozen Products

  • Shipped Monday through Wednesday only

  • Delivery: 1–3 business days

  • Special insulated packaging and ice packs are used to maintain product quality

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or unforeseen circumstances.

Shipping Carriers

We may use one or more of the following carriers:

  • UPS

  • USPS

  • FedEx

  • Regional delivery partners

Carrier selection is determined based on destination, package size, and product type.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive time-sensitive or frozen deliveries.

Frozen and Perishable Products

Because frozen and perishable items require special handling:

  • Frozen items are shipped only on designated shipping days.

  • We are not responsible for delays caused by carriers after packages leave our facility.

  • Customers should refrigerate or freeze products immediately upon delivery.

Frozen and perishable products are final sale and are not eligible for return or refund unless the wrong item was shipped or the product arrived damaged.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

AFRO ASIA® International Foods is not responsible for:

  • Incorrect addresses provided by customers;

  • Packages returned due to undeliverable addresses;

  • Additional shipping fees resulting from address corrections.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

Please provide:

  • Order number;

  • Photos of damaged items and packaging (if applicable);

  • Description of the issue.

We will work with the shipping carrier to resolve the matter as quickly as possible.

Wholesale and Bulk Orders

Wholesale, restaurant, and pallet shipments may have separate freight terms and delivery schedules.

Please contact us for custom shipping quotes.

Contact Information

AFRO ASIA International Foods LLC
Website: www.afroasiaa.com
Email: support@afroasiaa.com
Phone: +1 (855) 558-2282

Policy Updates

AFRO ASIA International Foods LLC reserves the right to update this Shipping Policy at any time without prior notice.

© 2026 AFRO ASIA International Foods LLC. All Rights Reserved.

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Shipping Policy | AFRO ASIA® International Foods

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Learn about AFRO ASIA® shipping times, frozen product delivery, order tracking, and nationwide shipping policies for African and Asian groceries in the USA.