Return-Policy
Return & Refund Policy
At AFROASIA, we strive to provide high-quality African and Asian food products. If you are not satisfied with your purchase, we are here to help.
Return
Customers may request a return within 30 days of delivery for eligible items.
To qualify for a return, the item must be:
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Unopened
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Unused
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In the original packaging
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In the same condition as received
Non-Returnable Items
Due to food safety and health regulations, the following items cannot be returned:
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Frozen food products
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Perishable food items
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Opened food products
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Items marked as Final Sale
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Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Order number
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Photos of the product and packaging
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Description of the issue
After review, we may offer a replacement, store credit, or refund if the claim is approved.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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Damaged items
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Incorrect items sent by us
We recommend using a trackable shipping service.
Refund Process
Once we receive and inspect the returned item:
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Approved refunds will be issued to the original payment method.
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Refund processing may take 5–10 business days depending on your bank or card provider.